How much time is needed to prepare an order?
Orders are prepared within 1 to 2 business days before dispatch.
What is the estimated delivery timeframe?
Transit takes 5 to 8 business days after dispatch. Order preparation and transit are separate stages of the shipping process.
When must orders be placed for same-day processing?
The order cut-off time is 3:00 PM GMT-4. Orders placed before this time are handled according to the store's stated processing schedule. Orders received after the cut-off are handled on the following business day.
Are there any shipping charges?
Shipping is free.
Which payment option is available?
Hopesynod accepts PayPal for purchases.
What is the deadline for submitting a return request?
Return requests can be submitted within 30 days following delivery.
Are return shipping costs covered by the store?
The customer is responsible for return shipping costs. No restocking fee applies.
How soon should I expect my refund?
Once a returned item has been received and the refund approved, the amount is issued to the original payment method within 7 days. If the refund has not arrived within this period, please contact customer service for assistance.